Privacy Policy – DGM Grove Group

We collect information that is reasonably necessary for our business activities, including:

1.1. Information You Provide Directly

• Name, email address, phone number, and company name

• Enquiry details, feedback, or correspondence

• Billing and payment details (if you purchase our services)

• Account registration details (if applicable)

1.2. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited, time spent, and referring URLs

• Device type and operating system

• Cookie and analytics data (through tools such as Google Analytics)

2. How We Use Your Personal Information

We may use your personal information to:

• Provide and manage our products and services

• Respond to your enquiries or feedback

• Send administrative or promotional communications

• Improve our website, products, and customer experience

• Process payments and manage accounts

• Comply with legal and regulatory obligations

We will only use or disclose your information for the purpose for which it was collected, or a related purpose that you would reasonably expect.

3. How We Collect Information

We collect personal information:

• Directly from you (via forms, emails, calls, or in person)

• Automatically through cookies or analytics tools when you browse our website

• From publicly available sources or third parties, where lawful and relevant

4. Disclosure of Personal Information

We may disclose personal information to:

• Service providers and contractors (e.g. web hosting, payment gateways, analytics)

• Professional advisers (e.g. accountants, legal counsel)

• Regulatory or law enforcement authorities (if required by law)

• Third parties, but only with your consent or as otherwise permitted by law

We do not sell or rent personal information to any third parties.

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
This includes:

• Encryption of data in transit

• Secure servers and restricted access

• Regular review of security practices

While we take these steps, no system is completely secure, and we cannot guarantee absolute data security.

6. Overseas Disclosure

We may store or process information on servers located outside Australia (for example, in the United States or Europe) through trusted cloud service providers.
When we do so, we take reasonable steps to ensure that the recipient complies with Australian privacy laws or offers comparable protections.

7. Access and Correction

You have the right to:

• Request access to your personal information we hold; and

• Request correction if the information is inaccurate or out of date.

Requests can be made in writing to admin@dgm-grove.com.au (or your chosen address).
We will respond within a reasonable timeframe in accordance with the Privacy Act.

8. Direct Marketing

We may send you updates about our services that we believe may be of interest.
You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link or contacting us directly.

9. Cookies and Analytics

We use cookies and analytics technologies to:

• Improve website performance and functionality

• Understand visitor behaviour and traffic sources

• Deliver personalised content or ads

You can control or disable cookies in your browser settings, though this may affect website functionality.

10. Links to Other Websites

Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will include the updated “Effective Date”.

12. Contact Us

If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:

Privacy Officer – DGM Grove Group
Email: admin@dgmgrovegroup.com.au

​

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.